Terms of Service

Terms of Service

10.1 Agreement

These Terms of Service (‘Terms’) form a legally binding agreement between you (‘Customer’, ‘you’, ‘your’) and Supreme AI Pty Ltd ABN [Insert] (‘Supreme AI’, ‘we’, ‘us’, ‘our’). By creating an account, clicking ‘I Agree’, or accessing or using the Platform in any way, you agree to be bound by these Terms, our Privacy Policy, our Data Retention Policy, our Acceptable Use Policy, and any Order Form or subscription confirmation entered into between you and us (together, the ‘Agreement’). If you are entering into this Agreement on behalf of a business, you represent and warrant that you have the authority to bind that business.

10.2 The Service

Supreme AI provides a software-as-a-service compliance intelligence platform, including AI-powered assistance, templates, workflows, training modules, reporting tools, and related content (‘Platform’), to assist reporting entities in meeting their obligations under the AML/CTF Act 2006 (Cth) and the AML/CTF Rules. The Platform supports, but does not discharge, your legal obligations as a reporting entity. Compliance remains your responsibility.

10.3 Account Registration

  1. You must provide accurate, current, and complete registration information and promptly update it if it changes
  2. You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted under your account
  3. You must notify us immediately at [email protected] of any suspected unauthorised access or security incident
  4. Each user must have their own login credentials; credential sharing is prohibited under the Acceptable Use Policy
  5. You must notify AUSTRAC of your AML/CTF Compliance Officer designation; Supreme AI does not perform this notification on your behalf unless you specifically configure the AUSTRAC Online integration

10.4 Fees and Payment

  1. Fees are set out in your Order Form or online subscription confirmation and are payable in Australian dollars, exclusive of GST
  2. GST will be added to all fees where applicable under the A New Tax System (Goods and Services Tax) Act 1999 (Cth)
  3. Fees are billed in advance for the relevant subscription period
  4. Late payments accrue interest at the rate of 2% per annum above the Reserve Bank of Australia cash rate
  5. We reserve the right to suspend access for non-payment after 14 calendar days’ notice

10.5 Your Data

You retain all rights in the Customer Data you upload to the Platform (‘Your Data’). You grant Supreme AI a limited, non-exclusive, royalty-free licence to host, store, back up, process, and transmit Your Data solely to the extent necessary to provide the Platform and related services. This licence terminates when you close your account, subject to our data retention obligations. We do not use Your Data to train external AI models or for marketing.

10.6 Compliance Responsibility

The Platform is a compliance tool, not a guarantee of compliance. You acknowledge that:

  1. You are the reporting entity under the AML/CTF Act and remain solely responsible for all obligations under the Act, the AML/CTF Rules, and AUSTRAC guidance
  2. Use of the Platform does not, of itself, constitute an approved AML/CTF program or satisfy any specific obligation under the AML/CTF Act
  3. AI-generated content on the Platform is guidance only and does not constitute legal, financial, or compliance advice
  4. You must apply independent professional judgement when determining whether a matter is suspicious, whether a transaction threshold is met, and all other compliance determinations

10.7 Intellectual Property

Supreme AI and its licensors retain all intellectual property rights, including copyright, database rights, and trade marks, in the Platform, its content, templates, documentation, and AI models. You receive a non-exclusive, non-transferable, revocable licence to use the Platform and its content in accordance with these Terms during your subscription. You may not copy, reproduce, modify, or distribute Platform content without our prior written consent, except as expressly permitted in these Terms.

10.8 Warranties and Representations

Supreme AI warrants that:

  1. The Platform will be provided with reasonable care and skill
  2. We will use commercially reasonable efforts to maintain the Platform in accordance with our Service Charter
  3. Compliance content will reflect applicable law and AUSTRAC guidance at the time of publication

These warranties are given in addition to, and do not exclude, any non-excludable consumer guarantees applicable under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)).

10.9 Limitation of Liability

To the maximum extent permitted by law, Supreme AI’s total aggregate liability arising from or in connection with these Terms or the Platform — whether in contract, tort (including negligence), equity, statute, or otherwise — is limited to the total fees paid by you in the 12 months immediately preceding the event giving rise to the liability.

We are not liable for:

  1. Indirect, consequential, incidental, special, or punitive damages
  2. Loss of profit, revenue, data, goodwill, or opportunity
  3. Loss or damage arising from your failure to meet your AML/CTF obligations, even where our Platform was a contributing factor
  4. Any AUSTRAC enforcement action, civil penalty, or infringement notice imposed on you

Nothing in these Terms excludes any non-excludable guarantee or right under the Australian Consumer Law.

10.10 Indemnity

You indemnify and hold Supreme AI harmless from and against all claims, liabilities, costs, and damages (including reasonable legal fees) arising from: your breach of these Terms; your unlawful or improper use of the Platform; any claim by a third party relating to Your Data; or your violation of Australian law, including the AML/CTF Act.

10.11 Suspension and Termination

We may suspend or terminate your access to the Platform with notice:

  1. Immediately where there is serious, deliberate, or repeated breach of the Terms or Acceptable Use Policy
  2. Immediately where we reasonably believe your continued access would breach applicable law or pose material risk to other users, the Platform, or third parties
  3. On 30 days’ notice for material breach that has not been remedied within 14 days of our written notice
  4. On 30 days’ notice for any reason, with a pro-rata refund of pre-paid fees for the unused portion

Upon termination, you may export Your Data within 30 calendar days. We will delete production data within 60 calendar days, subject to legal retention obligations.

10.12 Changes to These Terms

We may update these Terms by giving you at least 30 calendar days’ written notice by email and in-platform notification. If you do not agree to the revised Terms, you may terminate your subscription within the notice period without penalty. Continued use of the Platform after the effective date of the revised Terms constitutes acceptance.

10.13 General

  1. These Terms are governed by the laws of the State of Queensland and the Commonwealth of Australia. Each party submits to the non-exclusive jurisdiction of the courts of Queensland and, in respect of federal law matters, the Federal Court of Australia.
  2. If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in force.
  3. These Terms, together with any Order Form and our policies incorporated by reference, constitute the entire agreement between the parties regarding the Platform and supersede all prior representations and agreements.
  4. We may assign our rights under these Terms in connection with a merger, acquisition, or sale of substantially all assets, provided equivalent data-handling commitments are maintained. You may not assign your rights without our prior written consent.
  5. Notices to Supreme AI must be sent to [email protected]. Notices to you will be sent to the email address associated with your account.